Quality of service

We are proud of our employees and our well-founded training and further education. On this page we would like to show you our awards and trainings for our employees.

star classification

THE CASTLE BURGELLERN IS 4 STARS CERTIFIED.

The German Hotel Classification with its five internationally recognised categories offers you a reliable decision-making aid when choosing your hotel. This gives you a transparent overview of the services and offers available to you in over 8,000 classified companies.
More information under: www.hotelsterne.de.

The so-called optional criteria are important for understanding the star criteria. This does not necessarily have to be fulfilled or can be compensated by another measure. So not all our rooms have a room safe. However, every guest has access to our safe at the reception desk for his valuables. For reasons of hygiene and sustainability we also deliberately do without a minibar in the room. Fresh mineral water is available daily in all rooms free of charge. Further drinks can be ordered through our service team in the room.

Sightsleeping Hotels

SLEEP FOR EYE PEOPLE

The brand Sightsleeping®-Hotels offers sleeping for eye people in selected Bavarian hotels. Sightsleepers stay in castle complexes, castles or in contemporary hotels with a design worth seeing. Sightseeing in Bavaria already begins when waking up, at breakfast...
More information under: www.sightsleeping.de

TOP250 conference hotels

In the 13th edition 2014/2015 of the book "Die besten Tagungshotels in Deutschland" the castle Burgellern is now also represented. The practical manual to the Internet portal www.top250tagungshotels.de supports personnel developers, coaches, marketing departments, secretaries and many other with the search for the suitable conference hotel for their meeting planning.
The best 250 houses, which have successfully passed a strict selection procedure, are presented in detail on a double page. Each house was described in detail and individually by an author who personally inspected the hotel and also observed it for months. All the venues presented have comprehensive know-how and equipment in the conference segment and work according to a concept that makes a significant contribution to the success of events.
The decision on whether to accept or reject a hotel is linked to compliance with a catalogue of criteria comprising seven cornerstones as well as the personal inspection visit of a journalist on site. The admission and evaluation criteria include, among other things, the quality and location of the conference rooms, including the break zones, the information material provided by the hotel, the offer behaviour, the hotel's own gastronomy, the quality of the services offered as well as the accommodation area and the conference environment.
More information under: http://www.top250tagungshotels.de/

Dehoga Bavaria

The Bavarian Hotel and Restaurant Association DEHOGA Bayern e.V. (BHG-DEHOGA Bayern) is the business and trade association of the entire hotel and catering industry in Bavaria, a growing service sector with a predominantly medium-sized character. With 42,000 hoteliers and restaurateurs, 310,000 employees and 13,900 trainees, the hospitality industry is a strong part of the Bavarian economy and the backbone of the local tourism industry.
More information under: www.dehoga-bayern.de

HRS Top Quality Hotel

The HRS Top Quality Seal is only awarded to hotels that are highly attractive to customers.
More information under: www.hrs.de